Instead of merely bringing new services, Service Design (SD) often has far reaching consequences for organisations. It affects systems, capabilities and culture, prompting significant changes in the organisational mindset and routines.
This change engine role of SD is often underestimated and service designers don’t always see themselves as change agents or change managers. Consciously adding change management models, processes and tools to the SD toolbox can help to strengthen this role and impact and turn SD into a transformational power.
This interactive workshop for both designers and non-designers alike, will give participants the necessary theoretical background on, as well as first practical experience with, SD tools and methods to become transformation agents.
Format: Lectures, Group Exercises, Case Sharing
Max Capacity: 24 people
1. Tickets on a first-come first-served basis