Workshop 6 – Designing for Digital and Service Transformation


21 Jun 2019 (Fri)


09:15 – 17:30


1/F, Eaton Hotel, 380 Nathan Road, Kowloon, Hong Kong

What you will learn

How are digital technologies like AI, big data and IoT disrupting products, services and systems? And how will people, digital systems and infrastructures interact in future services? In this workshop, you will be inspired by the power of service design, data and digital platforms that help us understand undiscovered user needs.

Introducing the core elements of service design, the full-day workshop will be accompanied by case studies to show how it is transforming businesses and public organisations. You will also be guided through practical tools and knowledge to adopt a human-centred design approach to bring positive change and enhance customer experience of your services.

Who should attend

Entrepreneurs, start-ups, service designers, business managers and policy-makers


- Language: English
- Format: Short lectures, case sharing and group exercises
- Lunch is not included
- Max Capacity: 24 pax
- Registration on a first-come-first-served basis


Clive Grinyer

Design Consultant ● Clivegrinyer Limited (UK)

Clive is one of the UK’s leading service design consultants. He founded the design consultancy Tangerine with Apple head Jonathan Ive and has led corporate design teams at Barclays Bank, Orange, Samsung and Cisco. He is in the Creative Review Top 50 and lectures at the Royal College of Art, London.



21 Jun 2019 (Fri)


09:15 – 17:30


1/F, Eaton Hotel, 380 Nathan Road, Kowloon, Hong Kong