Forum 2 – Future Retail & Lifestyle

Digital technology is reshaping the future of retail. The boundaries between digital and physical retail spaces are blurring more than ever, giving rise to an increasingly integrated approach to the retail experience. While brick-and-mortar retailers are gearing up to grow their online presence and go agile, e-commerce companies are launching their physical stores and creating the human-touch customer experience online. Brands are learning from the best (and failure) of both worlds to reinvent business through digital technology and to create personalised experience for digitally-empowered customers.

• What deep insights could we draw from big data to better understand customer behaviours and future lifestyle trends?
• How might we leverage the digital advance to design seamless, intuitive and personalised customer experience?
• How digital technologies are revolutionising retailing industry, from user experience to brand strategy to business models?
• In the digital age, where are the next frontiers for retail space?

Speaker

Tommy Campbell

(Denmark)

Everything as an Interface

We are now at the dawn of the next great frontier of computing. Augmented, virtual, and mixed realities promise to digitise our world and fundamentally change how we live, eat, work and play. When our physical reality finally merges with our digital platforms, how are we going to design these new 'phygital' spaces to create better everyday lives for the many people?

Speaker

Alexis Bonhomme

(Mainland China)

From Smart Retail Innovation to Online Strategy, How Farfetch is Helping Luxury Brands to Engage with Changing Consumer Behaviours?

Speaker

Raymond Leung

(HK)

Speaker

Anson Shum

(HK)

Speaker

Chris Dobson

(HK)

Speaker

Richard Kelly

(HK)