Forum 3 – Digital Health

The definition of health is expanding. There is a growing awareness around the globe towards urban health, wellbeing, active ageing and inclusivity. The advent of digital technology has opened up huge innovation opportunities for public, private and non-profit sectors to transform healthcare systems and improve lives through new digital health solutions. The rise of online platforms and digital tools makes healthcare and health solutions more accessible, affordable and user-friendly. In the digital age, how might we strengthen the interface between design, digital and technology to co-create better services, products and experiences for people of diverse capabilities?

• As the boundaries between ‘health’ and ‘digital health’ are blurring, what are the impacts, opportunities and challenges for healthcare and health-related industries, medical sector and care community?
• In what ways, digital health technology can empower patients, consumers and citizens?
• How might we harness digital technology to build more inclusive societies?
• What are the business and innovation opportunities beyond ‘health’?


Low Cheaw Hwei


Design and the Digital Transformation in Healthcare

Our lives have radically transformed with the digital revolution -- from the way we gather and consume information, to how we navigate, communicate, transact and even in our social relationships.

The healthcare industry, however, seems to have trailed behind this transformation. Inevitably, healthcare is today being disrupted profoundly by these changes, across the entire health continuum -- from healthy living to the diagnosis and treatment of illnesses, to eventual recovery. This is the moment for us to harness the potential of digital technologies, to innovate in ways never done before, to improve our healthcare systems.

However, technology alone will not help us crack the code to a more sustainable and qualitative healthcare system. Care models, healthcare practices, human behaviors and mindsets from the individual to the institutional level require a shake-up, and design is playing a role in this rethink -- by reframing complex problems while deeply analyzing and understanding people's needs, and crafting some of the solutions.


Rama Gheerawo



Liam McGuire



Dr. Hong FUNG, JP



Vicki Tan


Designing with Intuition

It’s become standard to lean on quantitative, experiment-driven design, especially when decisions must be made quickly and with very little time and resources. But this method often only reveals surface-level themes and not much about your users’ true intentions. In this Headspace onboarding case study, Vicki will walk you through how we learned to design using intuition, blending science and design research to create a solution that met our users’ needs.


Chris McCormack


How the Helix Centre starts ripples in Healthcare

The Helix Centre is a health innovation lab based in the middle of a busy London hospital. All its projects start small, but have the potential to create a big impact. Chris covers the 3 questions common to all Helix projects, looks at some small designs that made a big difference, and describes recent work designing digital products for illness and end of life.